Overview
Skytel Managed IT Services provides a flexible alternative to traditional on-premise IT teams and infrastructures. We take this even further, not only by delivering exceptional managed services, but also by providing the strategic planning and consulting you need to optimize your technology ecosystem. Our approach reduces overhead costs and enables investment in new technologies that facilitate business growth and productivity.
“Always On” world-class support, security &
compliance, 24x7x365
Our Managed IT Products & Services
IT Support & Helpdesk
Skytel can monitor and manage your network and connected devices through our redundant Network Operation Centers (NOC) 24x7x365. Our team of account-specific engineers provides proactive management and alert resolution, while delivering the highest customer satisfaction ratings in the industry. Our IT support and helpdesk services are available in a model that fits your business needs and budget.
- 24x7x365 U.S.-based on‐alert support
- Onsite support
- Remote support
- S.-based helpdesk tier 1‐3
IT Infrastructure
We make it easier to acquire and manage IT infrastructure. Skytel provides turnkey solutions for your IT infrastructure needs, from procuring and provisioning hardware and software to managing your maintenance and licensing contracts.
- Hardware procurement
- Software licensing
- Third-party vendor management
Network Design & Architecture
Your dedicated Skytel account team maintains and improves your network design and architecture, develops your IT roadmap and delivers senior-level IT strategy.
- Office365 migrations
- Network refresh
- Remote site implementation
- IMAC&Ds
- IT strategy
Managed Services
Skytel provides a suite of managed services to support your IT organization and business stakeholders. From infrastructure and messaging to critical business applications, Skytel makes it easier to manage IT and deliver the technology that runs your business.
- Office365
- Unified email management
- Managed firewall/antivirus
- Patches and updates
- Managed fax
- Email spam filtering
With Skytel Managed IT Services You Get
More horsepower
- Highly motivated engineers from top universities
- Enterprise-level technology consulting from senior IT executives
- IT management based on Six Sigma quality principles
- Multiple industry certifications from Cisco, Microsoft, EMC, Symantec, and others
- Secure, PCI and HIPAA compliant infrastructure that meets the requirements for SSAE 16 (SOC 2 – Type II)
More commitment
- U.S.-based operations center providing round-the-clock phone support
- A formal customer feedback process to consistently deliver great customer service
- Industry-leading Net Promoter Score and IT support ratings
- A team-based approach to IT support that’s continually building institutional memory, so that you never rely on one person’s knowledge
More complete plan
- A strategic IT roadmap linking business goals and technology initiatives
- Access to all work products and extensive documentation via web-based client portal
- Remote monitoring of critical systems, 24x7x365 trouble alerts, automatic system updates, and regular preventive maintenance
